Answering Your Questions: COVID-19

We hope that everything is going well and that you and your family are staying secure at this time. We are open for business and have developed a plan to continue offering our clients safe and effective relocation services. You can find the answers to your most frequently asked questions below, whether you're looking for information on how to plan a relocation, your recent move, or the steps we are taking in response.
Is Crystal Coast Moving Company open during COVID-19?

YES! 

Crystal Coast Moving Company Inc. is open for business and working with our crews to keep things running as usual while adhering to new safety protocols and guidelines mandated by our government and public health agencies.

We take our responsibilities as vital service providers very seriously. That is why we have not stopped providing the same level of commitment and professionalism to moving services. 

Does someone have to come into my home to provide me with a quote?

NO. 

We can provide you with a quote over the phone. We will ask you several questions about the type of moving assistance you require and the items in your home. As a result, we are able to provide you with an accurate quote while limiting unnecessary visits to your home.

Can I cancel/Reschedule my move?

YES! 

If necessary, you may cancel the move and only pay for any services already provided (such as packing or storage). There is no cost or penalty if no services have yet been given. If you need to reschedule your move, simply call us for availability and pricing.

My move is scheduled in a few days, and I'm not feeling well, what should I do?

We will call you a few days before your move to go over the extra safety precautions we have put in place. It is possible to postpone the start of your move and/or reschedule for a more convenient time in the future. You may want to proceed if you are not considered at risk. In this case, we ask that you notify your move coordinator if you are not feeling well.

 

Moving services should be rescheduled if public health officials order quarantine. If you have imposed a self-quarantine due to your concerns, please consult with us to determine whether rescheduling is necessary.

What precautions is CCMC taking to help prevent the spread of the virus?

The following are our recommendations for a safe moving experience for both our moving crews and our customers:

  • Ensuring that no one involved in the physical moving process has COVID-19 symptoms 

  • Greeting each other with a smile rather than a handshake 

  • Practicing social distancing (6 feet apart) 

  • Cleaning and disinfecting moving equipment and items to be moved 

  • Limiting restroom use by relocating crews to a single restroom

  • Limiting restroom use by relocating crews to a single restroom 

  • Using CDC-recommended hand-washing techniques 

  • Wearing disposable gloves and, if available, using hand sanitizer 

  • Cleaning and disinfecting on a regular basis before, during, and after the move

These Guidelines are recommendations based on current CDC Guidelines and are subject to change based on our evolving understanding of COVID-19.   Any questions or concerns should be directed to your move coordinator.

What precautions is CCMC taking to protect its workers?

Our top priority is the health and safety of our customers and front-line employees. We can assure you that CCMC is taking extra precautions and has provided personnel with COVID-19 resources, which include the following:

  • ​Workers with acute respiratory illness and/or who have been exposed to the virus should be sent home immediately.

  • Workers who have tested positive for the virus will be quarantined. 


 

What precautions should I take during my move?

CCMC requests that you follow basic social distancing, hygiene, and disinfecting practices. These are some examples:

  • Avoiding any physical participation in the move. 

  • Maintaining a 6ft distance from movers and drivers while they work.

  • Before movers arrive, disinfect furniture and high-touch surfaces. 

  • Once the move is completed, all packing materials must be disposed of.

What if I suspect that a member of my moving team is ill when they arrive for my move?

If you suspect someone on your team is experiencing symptoms, please call our office immediately at 714-852-3276. Please do not attempt to determine whether a person has or is at risk of having COVID.  Simply pause the move, instruct your team to wait outside, and contact our office as soon as possible. 

We will work with you to determine the best next steps, such as moving forward, rescheduling, or canceling your move. 

What iF IT's discovered that a worker or customer has been diagnosed with COVID-19?

If a worker or customer indicates that they have been tested positive , CCMC has a process in place to analyze all potentially affected shipments, personnel, and customers, quarantine shipments as needed, and identify affected individuals.

Questions?

Please call 714-852-3276 if you have any unanswered COVID-19 questions about a scheduled move. 

The health and safety of those involved are always our highest priority. We're all in this together, and CCMC is dedicated to getting you there safely.

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